How can we help?
Find an answer or speak directly with OS Enterprise about your purchase.
Shopping & payment
Review your cart, delivery fee and total before paying.
Explore →Shipping & delivery
Check delivery options for your city and state.
Explore →Track an order
Use your order ID to see payment and delivery updates.
Explore →Returns & refunds
What to confirm and how to request assistance.
Explore →Warranty support
Check coverage for the exact item you want to buy.
Explore →Your account
Sign in to view the orders linked to your email.
Explore →Good questions.
Clear answers.
How do I place an order?
Add products to your cart, enter your contact details and delivery address, then review your order. Eligible orders continue to Paystack. If a product or destination needs confirmation, send the order request to OS Enterprise on WhatsApp instead.
Browse products →Why does an item say “Price on request” or “Confirm availability”?
Some products need OS Enterprise to confirm the price, exact variant or availability before payment. An enquiry does not reserve stock or confirm an order.
Ask OS Enterprise →How much is delivery?
Enter your state and city at checkout to see an available delivery rate and estimate. If no rate matches, request a quote. Review the delivery fee and total before paying.
Delivery information →I paid, but my payment is not confirmed. What should I do?
Return to your payment result page and use “Check payment again”, or look up your order ID. If money has left your account, contact OS Enterprise before paying again. Keep your order ID and payment reference; never share a PIN, password or one-time code.
Check your order →Where can I find my receipt and delivery updates?
Use the order ID on your payment confirmation to open the tracking page. For a paid order, enter the email used at checkout to view the receipt. Delivery updates appear as OS Enterprise updates the order.
Track and view receipt →Can I return an item or claim a warranty?
Contact OS Enterprise with your order ID, product details and proof of purchase. Confirm the terms for your exact item before buying, including condition, coverage and the process for reporting an issue.
Returns information →Include the product name or your order ID so OS Enterprise can help. Please keep payment passwords and verification codes private.
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